Tech support reminder: details matter.

As you may have noticed, no posts from yesterday. This is because I switched to a new dial-up account from Verizon, and spent all day trying to get it to work. After three calls to knowledgeable and very helpful tech support, hours backing up, reinstalling this and that, learning more than I ever wanted to know about keychains and passwords on OSX and how their fancy voice activated help system works (pretty well actually), and all sorts of fun, the fourth tech finally told me that I needed to put a "VZ/" before my user id so the local phone number would recognize it as a Verizon account. That was it. Live and learn. ;)

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